To be listed in the Get Information About a Merchant tool, a merchant must fulfill at least one of the following conditions. The merchant must either:
- have been the subject of an intervention by the Office. More specifically, the merchant must have been the subject of:
- a notice of non-compliance within the 3 previous years;
- criminal prosecution, the result of which was made known within the 3 previous years,
- a monetary administrative penalty within the 3 previous years,
- a temporary or permanent injunction,
- a voluntary commitment;
- have received a formal notice from a consumer of which the Office has received a copy. This formal notice must meet the Office’s criteria for publication;
- hold or have held a permit or licence issued by the Office in one of the applicable business sectors (in French only);
- be a participating merchant on Parle consommation.
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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