A notice of non-compliance informs a merchant that, based on the elements and documents that have been collected, the Office has reasons to believe that it has committed a law violation. It specifies that, if the merchant fails to comply with the law, the Office could undertake criminal prosecution or other actions against the merchant.

After 3 years, the information about the notice of non-compliance is withdrawn from the Get Information About a Merchant tool.

The notice of non-compliance listed in the Get Information About a Merchant tool includes the notice of offence sent prior to January 5, 2025 and excludes the notice of non-compliance sent as part of a process to undertake a monetary administrative penalty (under section 276.3 of the Consumer Protection Act).