We welcome your information requests and complaints.
Before contacting us
Refer to our website for various tools that can help you resolve your problem. The Resolve a problem with a merchant section presents the various steps to follow. Among other things, you will find suggestions on negotiating with a merchant and sending a formal notice.
If your problem concerns a subject of an exclusively civil nature, such as reasonable durability of goods, deliveries or non-conformity of goods or services, you can download an information kit Cet hyperlien s’ouvrira dans une nouvelle fenêtre.
We offer uninterrupted telephone service Monday to Friday, from 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
Make sure you have on hand the documents related to your situation (contract, warranty, invoice, receipt, etc.).
If you are calling from one of these areas, use the local number to reach the Office free of charge.
| Montréal | 514 253-6556 |
| Québec | 418 643-1484 |
| Trois-Rivières | 819 371-6400 |
| Saguenay | 418 695-8427 |
| Sherbrooke | 819 820-3694 |
| Saint-Jérôme | 450 569-7585 |
| Another area in Québec or in Canada | 1 888 OPC-ALLO (1 888 672-2556) |
We answer calls in the order they are received, regardless of their point of origin.
Please note that waiting times vary based on the flow and the nature of the calls received.
