We welcome your information requests and complaints.
Before contacting us
Refer to our website for various tools that can help you resolve your problem. The Resolve a problem with a merchant section presents the various steps to follow. Among other things, you will find suggestions on negotiating with a merchant and sending a formal notice.
If your problem concerns a subject of an exclusively civil nature, such as reasonable durability of goods, deliveries or non-conformity of goods or services, you can download an information kit.
We offer uninterrupted telephone service Monday to Friday, from 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
Make sure you have on hand the documents related to your situation (contract, warranty, invoice, receipt, etc.).
If you are calling from one of these areas, use the local number to reach the Office free of charge.
| Montréal | 514 253-6556 |
| Québec | 418 643-1484 |
| Trois-Rivières | 819 371-6400 |
| Saguenay | 418 695-8427 |
| Sherbrooke | 819 820-3694 |
| Saint-Jérôme | 450 569-7585 |
| Another area in Québec or in Canada | 1 888 OPC-ALLO (1 888 672-2556) |
We answer calls in the order they are received, regardless of their point of origin.
Please note that waiting times vary based on the flow and the nature of the calls received.
The Office replies to written information requests within 2 business days.
Before contacting us in writing
To help us better reply or analyze your request, please provide us with the following information:
Notification
Please note that the Gatineau office will be closed for the day and the Gaspé office will be closed for the afternoon on Wednesday, February 13. Thank you for your understanding.
The Office de la protection du consommateur has 11 regional offices across Québec. They are open to consumers, without an appointment, according to a predetermined schedule.
Before coming to the office, make sure to consult the schedule of the regional office nearest you. By clicking on one of the offices on the interactive map, you will also obtain its complete address.
Since some of our regional offices operate on a reduced staff, you may come across regional offices that are closed temporarily. Thank you for your understanding.
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Abitibi-Témiscamingue
Rouyn-Noranda (Québec) J9X 7G9255, av. Principale, rez-de-chaussée, bur. 03
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Bas-Saint-Laurent
Rimouski (Québec) G5L 1P4337, rue Moreault, rez-de-chaussée, bur. 01
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Capitale-Nationale and Chaudière-Appalaches (head office)
Québec (Québec) G1K 8W4400, boul. Jean-Lesage, bur. 450
Fax : 418 528-0976Open Tuesday, Wednesday and Thursday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Côte-Nord
Sept-Îles (Québec) G4R 3B1456, rue Arnaud, bur. 1.05
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Estrie
Sherbrooke (Québec) J1H 4A9200, rue Belvédère Nord, bur. 3.02
Open Tuesday and Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Gaspésie–Îles-de-la-Madeleine
Gaspé (Québec) G4X 2W496, montée de Sandy Beach, bur. 1.02 B
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Laurentides et Lanaudière
Saint-Jérôme (Québec) J7Z 4M2500, boul. des Laurentides, bur. 1614
Open Tuesday, Wednesday and Thursday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Centre-du-Québec et Mauricie
Trois-Rivières (Québec) G9A 5S9100, rue Laviolette, rez-de-chaussée, bur. 11
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Montréal, Laval and Montérégie (head office)
Montréal (Québec) H1T 3X25199, rue Sherbrooke Est, Aile A, bur. 3671
Fax : 514 864-2399Open Tuesday, Wednesday and Thursday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Outaouais
Gatineau (Québec) J8X 4C2170, rue Hôtel-de-Ville, bur. 8.400
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Saguenay–Lac-Saint-Jean
Saguenay (Québec) G7X 8L63950, boul. Harvey, bur. 2.12
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
