Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Used refrigerator stopped working 10 days after delivery
Claim allowed in partSummary
Purchase price: $620
Application to cancel the sale and for damages
Unspecified claim
Amount awarded
$1,007.65
- $620 for reimbursement of purchase price
- $150 for the loss of food
- $140 for storage costs
- $97.65 for expert fees
Full judgment (in French only)
Boisvert c. Excellent Électro inc.
January 2023
Refrigerator with rust stains in the year after it was purchased
Claim allowedSummary
Purchase price: $1,838.45
Claim for $1,872.85
- $1,838.45 for reimbursement of sales price
- $34.40 for the cost of photos and sending formal notices
Amount awarded
$1,872.85
Full judgment (in French only)
Potvin c. General Electric Canada
September 2022
Freezer working at only 25% capacity 7 years after purchase
Claim allowed in partSummary
Purchase price: $816.30
Claim for $5,000
Unspecified claim
Amount awarded
$1,500
For reimbursement of sales price, inflation, and inconvenience suffered
Full judgment (in French only)
Gaudreault c. Société Electrolux Canada
August 2022
Refrigerator stopped working less than 3 years after purchase
Claim allowed in partSummary
Purchase price: $2,529.44
Claim for $3,329.44
Unspecified claim
Amount awarded
$2,223.55
- $2,023.55 for the depreciated value of the good
- $200 for the loss of food, inconvenience suffered, and cost of a technician
Full judgment (in French only)
Dallaire c. LG Électronique Canada inc.
April 2022
Refrigerator stopped working 9 years after purchase
Claim allowed in partSummary
Purchase price: $1,954.56
Claim for $1,954.56
For reimbursement of sales price
Amount awarded
$700
- $600 for the depreciated value of the refrigerator
- $100 for inconvenience suffered
Full judgment (in French only)
April 2022
Refrigerator stopped working less than 7 years after purchase
Claim allowed in partSummary
Purchase price: $3,001.99
Claim for $3,301.99
- $3,001.99 for reimbursement of sales price
- $300 for loss of use of the refrigerator and for inconvenience suffered
Amount awarded
$2,221.28
- $1,921.28 reduction in the sales price
- $300 for loss of use of the refrigerator and for inconvenience suffered
Full judgment (in French only)
March 2022
Refrigerator stopped working 5 and a half years after purchase
Claim allowed in partSummary
Purchase price: $2,989.34
Claim for $4,000
- $2,000 for the cost of a new refrigerator
- $300 for the loss of food
- $50 to replace a hose
- $500 for the cost of repairs,
- $550 to purchase a temporary refrigerator and freezer
- $500 for the loss of time and salary
- $100 for legal costs
Amount awarded
$2,282.03
- $1,195.74 for the residual value of the refrigerator
- $300 for the loss of food
- $286.29 for the cost of repairs
- $500 for the loss of time and salary
Full judgment (in French only)
Koukouchkine c. LG Électroniques Canada inc.
March 2022
Refrigerator stopped working 7 years after purchase
Claim allowed in partSummary
Price paid: $2,199.99
Claim for almost $10,000
Unspecified claim
Amount awarded
$1,709.93
- $1,265 for reimbursement of purchase price
- $344.93 for cost of repairs
- $100 for loss of food
Full judgment (in French only)
Landry c. LG Electronics Canada Inc.
October 2021
Refrigerator that never worked since purchase
Claim allowed in partSummary
Price paid: $321.93
Claim for $921.93
- $321.93 for reimbursement of sale price
- $200 for inconvenience
- $400 for loss of food
Amount awarded
$721.93
- $321.93 for reimbursement of sale price
- $200 for inconvenience
- $200 for loss of food
Full judgment (in French only)
Bédard c. Bobby Croteau Meubles
September 2021
Refrigerator stopped working 2 years after purchase
Claim allowed in partSummary
Price paid: $1,099
Claim for $1,249.99
- $879.20 for partial reimbursement of sale price
- $209.99 for cost of extended warranty
- $49.99 for delivery charges
Amount awarded
$879.20
For partial reimbursement of sale price
Full judgment (in French only)
Prest c. Brick Warehouse (Brick)
June 2021
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : August 21, 2024
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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