Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Refrigerator’s compressor stopped working just under 6 years after purchase
Claim allowed in partSummary
Purchase price: $2,407.78
Unspecified claim
Unspecified amount
Amount awarded
$2,595.61
- $1,375 for the value of the appliance
- $409.25 for the cost of repairs
- $300 for the loss of food
- $500 for inconvenience suffered
- $11.36 for sending the formal notice
Full judgment (in French only)
November 2023
Refrigerator stopped working 14 months after purchase
Claim allowed in partSummary
Purchase price: $2,135
Claim for $1,601.92
- $1,028.95 to replace the refrigerator
- $435 for the loss of food
- $137.97 for the cost of repairs
Amount awarded
$900.80
- $327.83 for the depreciated value of the refrigerator
- $435 for the loss of food
Full judgment (in French only)
Chiron-Escallier c. LG Electronics Canada inc.
September 2023
Refrigerator’s compressor broke approximately 39 months after purchase
Claim allowed in partSummary
Purchase price: $1,032.48
Claim for $4,000
- $1,032.48 for reimbursement of purchase price
- $400 for the loss of food
- $2,567.52 for inconvenience suffered
Amount awarded
$1,500
- $800 for partial reimbursement of purchase price
- $100 for the loss of food
- $600 for inconvenience suffered
Full judgment (in French only)
Robichaud c. HD Samsung Électronique Canada
August 2023
Refrigeration system of refrigerator started leaking 1 and a half years after purchase
Claim allowed in partSummary
Purchase price: $1,600.08
Claim for $703.36
- $390.92 for the cost of repairs
- $312.44 for inconvenience suffered
Amount awarded
$390.92
For reimbursement of the cost of repairs
Full judgment (in French only)
Rainville c. 9235-9371 Québec inc.
August 2023
Refrigerator had several malfunctions and had to be replaced 3 months after the sale and stopped working 3 years later
Claim allowed in partSummary
Purchase price: $3,136.93 plus taxes
Claim for $4,902
- $3,136.93 plus taxes for reimbursement of purchase price
- $295 for the cost of repairs
- $103 for legal expenses
- $500 for the loss of food
- $500 for loss of use, loss of time, and inconvenience suffered
Amount awarded
$3,000
- $2,000 for the depreciated value of the appliance
- $1,000 in damages
Full judgment (in French only)
Lagarde c. LG Électroniques Canada inc.
June 2023
Refrigerator not working properly as of the first weeks of use
Claim allowed in partSummary
Purchase price: $25,726.82 for refrigerator and freezer set
Claim for $14,104.85
- For reimbursement of sales price
- $1,000 for the loss of food
Amount awarded
$8,500
- $8,000 in reduction of sales price
- $500 for the loss of food
Full judgment (in French only)
April 2023
Used refrigerator stopped working 10 days after delivery
Claim allowed in partSummary
Purchase price: $620
Application to cancel the sale and for damages
Unspecified claim
Amount awarded
$1,007.65
- $620 for reimbursement of purchase price
- $150 for the loss of food
- $140 for storage costs
- $97.65 for expert fees
Full judgment (in French only)
Boisvert c. Excellent Électro inc.
January 2023
Refrigerator with rust stains in the year after it was purchased
Claim allowedSummary
Purchase price: $1,838.45
Claim for $1,872.85
- $1,838.45 for reimbursement of sales price
- $34.40 for the cost of photos and sending formal notices
Amount awarded
$1,872.85
Full judgment (in French only)
Potvin c. General Electric Canada
September 2022
Freezer working at only 25% capacity 7 years after purchase
Claim allowed in partSummary
Purchase price: $816.30
Claim for $5,000
Unspecified claim
Amount awarded
$1,500
For reimbursement of sales price, inflation, and inconvenience suffered
Full judgment (in French only)
Gaudreault c. Société Electrolux Canada
August 2022
Refrigerator stopped working less than 3 years after purchase
Claim allowed in partSummary
Purchase price: $2,529.44
Claim for $3,329.44
Unspecified claim
Amount awarded
$2,223.55
- $2,023.55 for the depreciated value of the good
- $200 for the loss of food, inconvenience suffered, and cost of a technician
Full judgment (in French only)
Dallaire c. LG Électronique Canada inc.
April 2022
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : August 21, 2024
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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