Despite your precautions, you may regret falling for an offer. Luckily, you have recourse options.

Cancelling a distance purchase

You took part in a fake contest and sent money or purchased a product to get your prize. Unfortunately, the prize is of dismal quality or turns out to be a worthless object.

You may be entitled to cancel the distance purchase by virtue of the protections provided under the Consumer Protection Act. Refer to the page on how to cancel an online purchase or how to cancel a purchase made by phone or by mail.

Cut down on unwanted solicitation

To decrease the number of offers you receive by mail, register for the Do Not Mail Service offered by the Canadian Marketing Association.

False statements

A company may contact you to inform you that you have won a prize, such as a trip. You will be asked to either go meet a representative at their offices or have the representative come to your home. During this meeting, the representative will try to sell you products or services.

Such false statements are illegal. We invite you to file a complaint with the Office de la protection du consommateur.