The Consumer Protection Act stipulates that goods must withstand normal use for a reasonable length of time. Therefore, the merchant who sold you the good (or its manufacturer) have obligations to respect when the good is defective. Regardless of the exchange and refund policy, the merchant can choose among the following course of action:

  • repair the good;
  • exchange it;
  • refund you.

Last update : May 3, 2021

Was the information on this page useful to you?

Didn’t find the answers to your questions?

If you have a question for the Office or would like to file a complaint, please call us or use our information request form.

Do you have a comment on the content of this page?

You can contact the webmaster to in the content of this page.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.

Survey about the Office website

To improve its website, the Office de la protection du consommateur invites you to answer a short survey following your visit.

By participating, you will have the chance to win one of 10 one-year subscriptions to Protégez-Vous magazine.

Would you like to participate?

Yes No