The conditions for cancelling certain types of contracts are provided for in the Consumer Protection Act. Refer to the following pages according to the type of contract you wish to cancel:

Distance purchases or purchases from an itinerant salesperson

• Cancelling a Purchase Made From an Itinerant Salesperson
• How to Cancel an Online Purchase
• How to Cancel a Purchase Made by Phone or by Mail

Automobiles

• Cancelling a Used Car Purchase From a Dealer
• Cancelling a New Car Purchase
• Cancelling a Long-Term Leasing Contract With Purchase Option for an Automobile

Credit and debt settlement

• Cancelling a Contract for a Credit Card or a Line of Credit
• Cancelling an Instalment Sale Contract
• Cancelling a Contract for the Loan of Money
• Cancelling a High-Cost Credit Contract
• Cancelling a Debt Settlement Service Contract

Courses, leisure, health and personal care

• Cancelling a Membership at a Fitness or Weight Management Centre
• Cancelling a Registration for a Series of Courses
• Cancelling a Beauty Treatment Package

Telecommunications

• Cancelling a Cell Phone Service Contract
• Cancelling a Residential Phone Service Contract
• Cancelling a Television Service Contract
• Cancelling an Internet Service Contract
• Cancelling a Remote Monitoring Service Contract

Other

• Cancelling a Childcare Services Contract
• Cancelling a Registration at a Day Camp or a Stayover Camp
• Cancelling a Registration With a Dating Agency
• Cancelling a Timeshare Accommodation Contract

Cancelling certain contracts under the Civil Code of Québec

Do you want to terminate a membership at a fitness or weight management centre after exceeding the deadline provided for in the Consumer Protection Act? Or is the contract you want to terminate a business or service contract for which the Act does not provide a termination deadline (e.g., home renovation, snow removal, lawn care, landscaping, etc.)?

The Civil Code of Québec grants you the right to terminate the contract, even if the service delivery or the work is already in progress. However, before contacting the merchant, the Office suggests you check articles 2125 and 2129 of the Civil Code. Among other options, you can contact a legal advisor or a legal support organization.