Merchants are sometimes unable to respect the agreed-upon vehicle delivery date. They may tell you, for example, that there is a delay in the manufacturing of the model purchased.
Recourse in case of delivery delays
The law provides for recourse when a merchant is unable to respect the date on which they agreed to deliver a vehicle to you. But first, try to reach an agreement with the merchant.
Tools made available by the Office
To help you resolve your problem, the Office has made various tools available to you. First, refer to the Resolve a problem with a merchant section, which presents the various steps to follow. Among other things, you will find suggestions on negotiating with a merchant in order to reach an agreement.
The Office also makes available information kits tailored to problems of an exclusively civil nature. They cover reasonable durability of goods, deliveries and non-conformity of goods or services. The Download an information kit page provides all the information you need.
Last update : May 2, 2022
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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