All cellular phone service contracts must include the following elements on the first page:

• a detailed description of each of the services specified in the agreement;
• the monthly fee for each service, including the monthly fee for optional services, such as voicemail;
• the monthly cost of all related charges, such as 9-1-1 service and network access fees;
• the total amount you will be charged each month;
• a description and the list price of goods sold or offered free with purchase, such as a cellular phone;
• the duration and the end date of the contract;
• the contract cancellation terms.

If you choose prepaid cellular phone services, the service provider is still required to give you a written contract.

Contracts concluded online or by phone

Before you enter into an agreement with a service provider on its Web site or by phone, the service provider must give you information including:

• the name, address, telephone number, and if applicable, the fax number and electronic address of the business;
• a detailed description of the services specified in the agreement;
• the total amount you will have to pay, according to your contract, and the payment terms;
• the cancellation terms.

To find out more about what information the service provider must give you, see the pages about:

• getting all required information before concluding an agreement online;
• getting all required information before concluding an agreement by phone.

The service provider must send you a copy of the contract (for example, by email or by standard mail) within 15 days of its conclusion. The contract must contain:

• the information that must be included in all cellular phone contracts;
• all the information that the service provider was required to give you before your acceptance of the offer.

Contracts concluded with an itinerant merchant

If you sign a contract at your home with a service provider using door-to-door vendors, the contract must contain information specific to itinerant merchants in addition to the information required in all cellular telephone contracts. See What a contract with an itinerant merchant contains for more details.